Terms Of Service

Terms of Service

These Terms of Service are set up to keep things running smoothly for all of us and to set proper expectations. When you hire us, you are accepting our Terms of Service.

Subject to change without notice – please check back frequently.

Contracting with Midwest Outdoors for Lawn & Landscape Services

At Midwest Outdoors, we prioritize your satisfaction! Our goal is to provide exceptional service so you’ll never want to leave. That’s why we don’t require a written contract. However, we kindly ask for a two-week written notice for any cancellations.

Our Commitment

We strive to deliver reliable, high-quality service at a fair price.

Service Renewals & Changes

Our services operate like a subscription: once approved, your services will automatically renew each year, ensuring uninterrupted care for your lawn and landscape. If there is a price increase for the upcoming season, we will notify you in advance.

If you would like to make changes to your subscription, you can reach us through:

• Facebook (send us a message)
  
  

• Phone Call
  
  

• Email
  
  

Please ensure you receive confirmation from us regarding any changes, as we are often busy and want to make sure we address your requests.

Resolving Concerns

If you’re unhappy with our service, please let us know so we can address any issues promptly. Reach out to management directly via Facebook, phone, or email, rather than speaking to on-site crew members. This ensures we are fully informed and can work with our teams to resolve the matter.

Thank you for choosing Midwest Outdoors for your lawn and landscaping needs!

Scheduling Guidelines

Work Days: All services are scheduled Monday through Friday. Weekend and holiday work is typically avoided but may occur if weather causes delays.

Spring Clean-Up & Dethatching:

• Start: Early April to early May (weather permitting).
  
  

Mulch Installation & General Clean-Ups:

• Start: Mid-April to early May (weather permitting).
  
  

• Can be scheduled any time during the season.
  
  

Lawn Mowing:

• Start: Early to late May
  
  

• End: Mid to late October
  
  

Leaf Clean-Up:

• Start: Mid-October
  
  

• End: Late November
  
  

Preparation for Service

To ensure a smooth and efficient service, please take the following steps before your scheduled visit:

Remove Miscellaneous Items

Pick up all items from your yard, such as:

• Trash
  
  

• Pet waste ("doggy piles")
  
  

• Toys
  
  

• Furniture
  
  

• Hoses
  
  

• Large sticks or branches
  
  

Note: If excessive pet waste, toys, or other objects are left in the yard, there will be an additional $15 cleanup fee. Alternatively, we may go around the items, which could leave those areas unserviced.

Check Irrigation Heads

Ensure all sprinkler or irrigation heads are functioning properly and not sticking up. We are not responsible for damage to exposed or malfunctioning irrigation components.

Gate Access

If your property has locked gates, please provide a key or access code prior to your service date to avoid any delays or missed areas.

Weekly Lawn Maintenance Clients

Weekly Service Schedule

We will visit your property every week on the same day to maintain your lawn. Weather delays may result in an earlier or later visit, but your regular day will resume the following week.

Manicured & Professional Results

After each visit, your lawn will appear clean, tidy, and professionally maintained.

Additional Time Charges

• Double cuts will be charged at 1.5x the standard rate.
  
  

• Additional labor charges apply for seasonal growth or initial cleanup needs.
  
  

Obstructions or Delays

Notify us in advance if there are:

• Ongoing yard/house projects
  
  

• Vehicles or objects blocking access
  
  

• Drought conditions
  
  

• Fallen trees or obstructions
  
  

A $35 minimum trip fee applies if we arrive but cannot perform the service due to unforeseen obstacles.

Service Skips

You may skip up to four services per season without losing your regular schedule spot. Notify us at least 48 hours in advance by texting 612-558-0782.

Deposits & Extra Charges

• Excessive Growth Charges: 1.5x the regular mowing rate for double cuts or heavy trimming.
  
  

• Pruning Requirements: Ensure trees and bushes are trimmed for access. We offer shrub trimming if needed.
  
  

• Deposits: A 50% deposit is required for large projects or first-time services. The remainder is due upon completion.
  
  

• Late Invoice Fees:
  
  

  • Payments are due the day of service.
    
    

  • A $10 late fee will be applied after 15 days.
    
    

  • An additional $30 will be charged every 15 days thereafter until the balance is paid in full.
    
    

Services That Require Digging

For any project involving digging (e.g., mulch, trenching, planting), take the following precautions:

• Call 811 to mark underground utilities.
  
  

• Mark underground features such as fences, cables, and irrigation lines.
  
  

Limitation of Liability: Midwest Outdoors is not responsible for damage to unmarked underground features.

Property Damage Policy

Contractor Responsibility:

Midwest Outdoors will repair negligent damage caused by its crew if reported in writing within 48 hours of the incident.

Client Responsibility:

Clients must mark underground items and notify us of any hidden concerns.

Waiver of Damages:

Damage not reported properly or in a timely manner releases us from liability.

Snow Removal

Pre-Snowfall Preparation

In the fall, Midwest Outdoors will inspect and mark the customer’s driveway for safe snow removal.

Do not move markers or add landscaping/rocks inside the marked area.

During Snow Season

• Keep snow areas clear of debris, toys, and other objects.
  
  

• If access is blocked, we may refuse service.
  
  

Service Details

• Snow removal begins at 1–2 inches accumulation.
  
  

• Services may occur more than once in 24 hours during heavy snow.
  
  

• We have up to 24 hours to complete snow removal after a storm.
  
  

Responsibilities and Liabilities

Midwest Outdoors is not responsible for:

• Damage to landscaping, pavement, or concrete
  
  

• Scratches or gouges from snow equipment
  
  

• Damage from poor driveway construction
  
  

Reasonable repairs will be made if damage is caused by gross negligence.

Spring Cleanup

• Midwest Outdoors will remove all snow markers in spring.
  
  

• We will repair turf damage or displaced gravel during our spring cleanup.
  
  

Our Promise – Reliability, Professionalism & Communication

We appreciate the opportunity to work with you. We aim to exceed your expectations and keep you as a lifelong client!

We are so excited to be working with you!
Midwest Outdoors Landscaping L.L.C.